Customer Reviews

Jesse and his hardworking crew did a complete basement waterproofing job for me. They were polite, professional and very respectful while they performed the work. They put down protective carpet to keep the mess to a minimum, and cleaned up when they were done. The job was on an 1100 square foot house (basement) that was built in 1952. They ran into some really strong footers, but worked through it and just a few days later, the basement already feels dryer than ever.

This crew is hard working and pleasant to be around. We have had the Basement Doctor work on another home and though it was a different crew, the experience was the same.

I highly recommend this crew and the Basement Doctor, and will use them again when I need one of their services.

Randy M. Centerburg, OH 43011 April 29, 2019

Thank you so much Basement Doctor for fixing my leaning basement walls. I thought for sure they were going to collapse in, but you came to my rescue just in time!

Jean F. Shelby, OH 44875 Foundation Repair April 29, 2019

Always professional & courteous.

Shirley G. April 29, 2019

I was very pleased with the service I received from the Basement Doctor. It is so hard to find a company that is willing to go in a crawl space. Basement Doctor did it with no hesitation. All the crew were excellent and were the foreman of the crews. I am pleased with their promptness and efficiency. Would call again with no hesitation!

Kristi R. Cleveland, OH 44105 Crawl Space Encapsulation April 29, 2019

The Basement Doctor was on time, efficient, and worked hard to make my experience as good as it could be. The estimator, did a great job of explaining the options. The office was able to get him out the same day, and they were able to do the work 2 days later. They were also 1/3 of the estimate of another well regarded basement waterproofing local company. They were hard workers and did their best to keep the dust down and the area neat. I would recommend them and I will never use anyone else, but then again, I don't think I'll ever have another problem in my basement.

Kathleen L. Cuyahoga Falls, OH 44223 Basement Waterproofing April 29, 2019

I had a problem with sump pump drain lines freezing this winter. An employee from the Basement Doctor showed me a very cost effective way for me to diy the solution. Very, very impressed with these guys. Highly recommend, thanks.

Harry H. Canton, OH 44704 Sump Pump April 29, 2019

I worked with Wes from The Basement Doctor and had a great experience. We had water in one corner of our basement (near the sump pump) and got a couple of estimates. The first company that came out suggested a $15,000 drainage system in which they ripped up the perimeter of our floor. The next day, an employee came out and since the water had dried, he suggested we call him back when we had water again so that he could evaluate the source. About a week later we had a heavy rain and water in the basement again. We called him in the evening and he came out the very next day. I showed him the water and after activating our sump pump he showed me that we had a broken check valve. He told me to go to Home Depot and buy one for $15 and even taught me how to replace it. All in all he came to our home twice, solved our problem and did not charge us a dime. After having such a dishonest salesman come out the first time, I was so grateful for this employee's help. I would recommend him to any friend or family member.

Lindsey C. Dover, OH 44622 Basement Waterproofing April 29, 2019

Outstanding Service – I was faced with three bowing walls in my basement and did not know who to call for help. The Basement Doctor came highly recommended so I called them. They made me a priority and solved my basement problems. They were highly professional and I would recommend them to anyone experiencing the problems I did!

Brad M. Massillon, OH 44646 Foundation Repair April 29, 2019

We had a few basement waterproofing companies out to assess our problem. We hired the Basement Doctor and glad we did! The representative took time to assess the issue and educated us during the entire process by explaining why we were experiencing water issues. He was straight forward and honest with us and the crew who performed the work were top notch. Our basement has been dry ever since and I would gladly recommend the Basement Doctor to anyone.

Neil B. Painesville, OH 44077 Basement Waterproofing April 29, 2019

Trustworthy! – The Basement Doctor found our broken sump pump discharge line and saved us thousands of $ in repairs. They were totally professional and honest. Our basement has been perfectly dry for over 5 years. They didn't try to sell extras that we did not need. They did a great job solving our basement water problem at a fair and honest price.

Doreen S. Cleveland, OH 44103 Sump Pump April 19, 2019

Mike was very prompt and tried to please us. They ran into extra work with the basement water problem, but held to the original estimate. Project Manager: Michael Graening

 

Sam & Pat S Fredericktown, OH 43019 Basement Waterproofing April 16, 2019